Hanzel A.

A highly skilled Virtual Assistant with nearly four years of experience providing administrative, sales, and customer support to clients across various industries. Adept at managing email and calendar scheduling, creating and editing contracts, data entry, and conducting in-depth research. With an additional seven years in the BPO industry as a Customer Service Representative, I bring strong communication skills, efficiency, and attention to detail in handling client interactions and lead management. Core Skills & Expertise: - Administrative Support: Email and calendar management, contract creation, and data entry. - Lead Generation & Sales Support: Identifying prospects, organizing lead databases, and following up with clients. - Customer Service & Engagement: Over seven years of experience handling inquiries, resolving issues, and ensuring customer satisfaction. -CRM & Marketing Tools: Experienced in using platforms like ActiveCampaign, PatientPop, Tebra, Office Ally, and MailChimp. - Data Management: Updating and organizing spreadsheets for tracking leads, appointments, and client engagement. - Social Media & Communication: Managing social media inquiries, integrating responses into CRM tools, and optimizing client engagement strategies. Key Responsibilities: - Organizing and maintaining spreadsheets for tracking leads, appointments, and customer engagement. - Utilizing email and SMS marketing tools to enhance communication with clients and prospects. - Coordinating follow-ups for no-shows and re-engaging inactive clients through targeted outreach. - Managing social media interactions and ensuring seamless CRM integration. - Ensuring accuracy in data entry and maintaining up-to-date customer records. - Supporting sales teams by researching leads and preparing reports. With a strong work ethic and the ability to adapt to new platforms quickly, I am committed to delivering high-quality virtual assistance and lead generation services.