Ma Hana Charissa D.

Shopify E-Commerce VA | Order Fulfillment and Customer Service

I’m Hana, an Operations and Logistics Professional with over 10 years of experience managing order processing, shipping coordination, and customer support across healthcare, logistics, and eCommerce industries. I currently manage production and shipping at The Print Emporium, a leading art brand, where I: ✅ Verify and process customer orders with 100% accuracy ✅ Coordinate with multiple production houses to meet deadlines ✅ Handle global shipping logistics with major couriers ✅ Resolve fulfillment issues efficiently and maintain excellent client satisfaction Before that, I worked with global logistics provider CEVA Logistics (Shipwire), supporting international warehouse operations and coordinating shipments across APAC, EMEA, and North America. My expertise includes: Order & Shipping Coordination Inventory and Workflow Management Client & Vendor Communication Process Documentation and Compliance B2C Customer Service and Support I’m highly organized, dependable, and proactive in managing multiple priorities under tight deadlines. Whether you need help streamlining order workflows, coordinating with vendors, or managing daily production and logistics, I’ll ensure everything runs smoothly — so you can focus on growing your business. 📦 Let’s connect! I’m available for ongoing operations support, logistics coordination, or production management roles.