Ma Hana Charissa D.

Your Shopify store shouldn’t require you to chase every order, supplier, shipment, and customer issue yourself. I help e-commerce businesses manage the operational side of their stores from Shopify orders and production coordination to fulfillment, shipping issues, customer support, returns, replacements, and refunds. I currently work in e-commerce operations for a print-on-demand business, coordinating orders across multiple production partners and managing issues throughout the customer journey. I work across Shopify, order management, production, fulfillment, shipping, customer service, claims, and returns. With 10+ years of experience across customer service, logistics, transportation, and e-commerce operations, I’m comfortable handling both routine workflows and the unexpected problems that come with running an online store. Here’s what I can take off your plate: • Shopify order processing and order management • Order fulfillment and production coordination • Following up with production houses and suppliers • Shipping, tracking, and delivery issue resolution • Customer email and chat support • Returns, replacements, refunds, and order adjustments • Damaged, missing, delayed, or incorrect-order investigations • Claims coordination and documentation • Product and order-related troubleshooting • Shopify administrative tasks • SOP creation and process documentation • Cross-team and supplier communication Tools & platforms I’ve worked with include: Shopify • Zendesk • Order Desk • Prodigi • Frames Now Connect • Shippit • HP SiteFlow • Dropbox • ClickUp • Slack • Google Sheets What I bring isn’t just the ability to complete tasks. I understand how the different parts of an e-commerce operation connect, and I follow issues through instead of simply passing them along. If you need someone who can manage the day-to-day details behind your store, communicate professionally with customers and suppliers, and keep orders moving without constant supervision, that’s where I can help.