Mst Nuree J.

I help businesses manage their Google Business Profile, respond to customer reviews professionally, and maintain a consistent online reputation. If your business receives customer feedback across Google and Facebook, keeping up with reviews, business information, and customer concerns can take time. I help make that process more organized, accurate, and manageable. **My services include:** • **Google Business Profile Management:** Profile audits, business information checks, category and service reviews, and optimization recommendations. • **Google Reviews Management:** Review monitoring, professional response writing, customer feedback tracking, and response management based on your brand voice. • **Review Response Management:** Thoughtful, personalized replies to positive, neutral, and negative feedback, with sensitive concerns flagged for your approval. • **Local SEO Support:** Business listing accuracy checks, local visibility audits, and practical recommendations to improve your business's online presence. • **Facebook Reputation Management:** Facebook Business Page monitoring, customer comment and feedback support, and professional response drafting. • **Reputation Reporting:** Organized Google Sheets reports covering review activity, response status, recurring customer concerns, and recommended next steps. • **Review Removal Eligibility Checks:** Assessment of potentially policy-violating reviews and guidance on appropriate reporting or appeal procedures. Removal is determined by the platform, not by me. **How I work** 1. Understand your business, target customers, existing profiles, and priorities. 2. Review your current online presence and identify practical areas for improvement. 3. Agree on the scope, response guidelines, reporting format, and approval process. 4. Complete the agreed work and document important findings or unresolved issues. 5. Provide clear updates and recommendations for ongoing improvement. I use tools such as Google Business Profile, Google Search, Google Sheets, and Facebook Business Suite. I respect client confidentiality and use authorized access, with account permissions agreed upon before work begins. My focus is on accurate information, professional customer communication, and responsible reputation management—not fake reviews, rating manipulation, or guaranteed results. If you need reliable help with Google reviews, business profile optimization, local SEO support, or Facebook customer feedback, send me a message here on Upwork. Tell me a little about your business and what you would like to improve, and we can discuss the right scope of work.