Mauro Andrés U.

Customer Service, Data Entry, Client Care | Knowledge in USCIS / FMCSA

(NOT DOING COLD CALLING ANYMORE, PLEASE DON'T SEND COLD CALLING PROPOSALS) Greetings! My name is Mauro, and I am an experienced virtual assistant and customer service professional with over 6 years of experience. I have a proven track record of success in various roles, including customer service agent, translator, sales associate, lead generator, data entry clerk, and telemarketer. I have even led teams as a lead agent for two call centers early in my career. My areas of expertise include: • Customer Service - Providing friendly, empathetic support to a wide range of clients. I am adept at listening to customers, understanding their needs, and ensuring a great experience. • Lead Generation - Proficient in cold calling, email marketing, and other lead generation techniques to drive new business opportunities. I have a persuasive yet friendly communication style. • Sales - Skilled at selling products and services over the phone and educating customers on the value of offerings. I have consistently exceeded targets and quotas. • Appointment Setting - Successful in scheduling sales meetings, consultations, and other in-person appointments for clients through phone calls, emails, and other methods. • Data Entry - Accurate and detail-oriented in entering, organizing, and managing data for companies. I type over 90 WPM with a high degree of accuracy. • Translation - Fluent in Spanish and English with the ability to translate between the two languages accurately while maintaining appropriate cultural context. I have a proven ability to thrive in fast-paced environments, meet tight deadlines, and resolve issues efficiently. I remain adaptable, reliable, and results-driven in all of my work. Also, as an effective communicator, I excel at persuading and connecting with people, leveraging empathy to build trust and rapport with clients. My ability to represent companies with professionalism, reliability, and enthusiasm has consistently earned me praise from clients and colleagues alike. I recently worked at a Law Firm, and I'm knowledgeable on Immigration Law, specifically for VAWA cases. If you're in search of a dedicated and skilled Virtual Assistant to help drive your business forward, I would be delighted to offer my services and contribute to your success.