Rachel R.

Need a reliable, customer-focused, and detail-oriented Virtual Assistant to optimize your operations? With over 10 years of experience, I provide high-impact NDIS administration and rostering, specialized US Healthcare Insurance support, and Automotive Industry operational assistance to help keep your business running seamlessly. Why Clients Choose Me: NDIS & Healthcare Expertise: Specialized in end-to-end NDIS administration, participant rostering, HIPAA compliance, and CMS regulations. Multi-Industry Support: Deep operational background spanning US Healthcare Insurance, Automotive Sales & Vendor Management, and General Business Admin. Operational Efficiency: Proficient in scheduling, billing administration, customer data management, and CRM updating. CORE SERVICES & EXPERTISE AU NDIS & US HEALTHCARE ADMINISTRATION NDIS Rostering & Coordination: End-to-end schedule management, shift fill rates, and participant support plans using NDIS software. US Healthcare Support: Insurance verification, prior authorizations, eligibility/benefits checking, claims (EOB/Denials), and appeals. Compliance: Strict adherence to HIPAA guidelines and CMS regulations. 🚗 AUTOMOTIVE INDUSTRY & ACCOUNT MANAGEMENT Sales support, documentation, product inquiries, and order tracking. Supplier and vendor coordination to verify stock availability and assist operations. Omnichannel customer support via phone, live chat, and email to protect and strengthen your brand. Billing, payment processing, credit/collections (AR), and issue resolution. ⚙️ GENERAL ADMINISTRATIVE & RESEARCH SUPPORT Executive inbox and calendar management, appointment scheduling, and document organization. Outsourcing, lead generation, product research, and comprehensive data entry. TOOLS & SYSTEMS EXPERTISE NDIS & Healthcare CRM: Brevity CRM, eFax, Pandadoc CRMs & ERPs: Salesforce CRM, Zoho CRM, SAP Business One Productivity & Admin: Google Workspace, Microsoft Office (Excel, Word, PowerPoint), Canva Communication & Management: Zoom, Microsoft Teams, Slack, Google chat, WhatsApp Social Platforms: LinkedIn, Facebook, Instagram, TikTok READY TO STREAMLINE YOUR BUSINESS? Let’s take the operational weight off your shoulders so you can focus on scaling your business. Here are your next steps: Send me a direct message on Upwork. Click the green Schedule Meeting button to book a quick 15-minute intro call. I look forward to collaborating with you! Virtually Yours, Rachel R. Helping You Thrive, One Task at a Time!