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Keannu C.

Keannu C.

Customer Support Expert | Chat, Email & Phone | 6 Yrs Experience

Hi, I’m Keannu! I bring 7 years of solid experience in customer service and virtual assistance, working with top global brands in eCommerce, telecommunications, and SaaS. I specialize in: ✅ Multi-channel support – Email, Chat, and Phone ✅ Tools: Gorgias, Slack, Amazon, ✅ Order processing, refunds, escalation handling, product support ✅ Customer retention and satisfaction (CSAT 95%+) I’m dedicated to providing fast, friendly, and accurate service that builds loyalty and increases customer satisfaction. Let’s grow your brand together!

🇵🇭Santa Rosa, Philippines$30/hr90% JSS4.80 (1)Since Feb 2021
GlobeUpwork

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#40,721 / 412k
🇵🇭Country#6,986 / 56.3k
Revenue, last 30 days
$1.2k

Last 6 months: $7.2k

World#36,827 / 412k
🇵🇭Country#6,862 / 56.3k
Total earnings
$37k

Billed in all: $38k

World#96,327 / 412k
🇵🇭Country#15,637 / 56.3k
Per project
$18k

$7.2k in the last 6 months

World#6,826 / 412k
🇵🇭Country#1,384 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2
0% fixed100% hourly
World#328,889 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$38.4k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$37k$38k$39kOct 8Oct 23Nov 7

Skill rankings: Top 8% in Instagram

Ranked by MRR among everyone on Upwork with the skill.

  1. #9Facebook Plugin102 freelancers · 🇵🇭 #4Top 9%
  2. #317Gorgias1,588 freelancers · 🇵🇭 #192Top 20%
  3. #411Slack3,033 freelancers · 🇵🇭 #148Top 14%
  4. #431Amazon3,514 freelancers · 🇵🇭 #99Top 12%
  5. #442Customer Retention2,511 freelancers · 🇵🇭 #175Top 18%
  6. #443Order Processing2,648 freelancers · 🇵🇭 #313Top 17%
  7. #542Instagram7,103 freelancers · 🇵🇭 #128Top 8%
  8. #703Customer Satisfaction3,986 freelancers · 🇵🇭 #340Top 18%