Catherine M.

Hi there! I’m a Virtual Assistant specializing in Shopify customer support and day-to-day operations for e-commerce and service-based businesses. I currently support multiple brands where I manage high-volume inboxes, handle order-related issues, and help keep backend operations running smoothly. My goal is always to create a seamless experience for both the customer and the business. Here’s how I can support you: • Customer support (email & help desk platforms) • Order management, tracking, and issue resolution • Returns, exchanges, refunds, and replacements • Shopify store support and backend organization • Fulfillment coordination (ShipDaddy / ShipHero) • Social media support and scheduling • Graphic design support (Canva – social posts, marketing materials, simple brand assets) I’m known for being reliable, detail-oriented, and easy to work with. I communicate clearly, stay organized, and make sure nothing falls through the cracks—especially in fast-paced environments. If you’re looking for someone who can step in, take ownership, and support your business with both care and efficiency, I’d love to connect! Here’s what a current client has shared about working with me: “Catie is a joy to work with. She brings a positive, upbeat attitude to everything she does, making her not only a strong contributor but also a wonderful presence on the team. She thrives in fast-paced environments and consistently rises to the occasion, handling multiple priorities with grace, calm, and focus. One of Catie’s strengths is her ability to ask thoughtful, clarifying questions—ensuring that the work she delivers is aligned, accurate, and truly meets the client’s needs. Her attention to detail, combined with her creative eye, has resulted in beautifully designed graphics that clients genuinely love. Beyond her skill set, Catie brings a level of warmth and professionalism that builds trust quickly. She is reliable, communicative, and someone you can confidently depend on. There’s a sense of ease that comes with having her on a project—knowing it will be handled with care and excellence.” — Jessi Bankston, CEO & Founder, Virtual Oasis Solutions, LLC