Martin John B.

•Versatile Technical and Customer Support Representative with experience using and utilizing Microsoft software tools to troubleshoot and process various customer concerns. •Fundamentally knowledgeable about Property Management. •Offers excellent customer service skills through phone and email to ensure a successful customer's overall and after-call experience. •Upsells relevant products to increase sales and offers compromises. •Honed to be an in-depth product researcher and strategist. •Instructs direct and concrete solutions to customer concerns through assistive diagnosis. •Adequately trained in Google Suite/ Microsoft Office