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Amira Mohamed  E.
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Amira Mohamed E.

Customer Support Representative

Are you looking for a highly skilled and efficient Medical Virtual PA? As an English speaker with a solid academic background and considerable and Personal Assistant Customer Service experience, I am able to provide high-quality service. Over the last five years, I have gained a strong background in the Private Medical Practices and Customer Service and I worked for London International Patient Services and GlobaleEgrow for five years. I can provide your Clients with an exceptional experience. I should say that quality and efficiency are more significant than quantity. And that's what I can guarantee you– quality work. I love helping people. That's why I love my job. My Previous Job Titles: Virtual PA Trainer Customer Service Agent" Emails, Call and Live Chat Fast typist 95 words per minute. I am highly motivated and excited about all projects that I accept. Maybe yours can be the next? Fluent English , Fluent Arabic Speaker Good FrenchComputer: Excellent knowledge of : Windows office programs (Excel, Word, Outlook , G-mail and all it's features)Worked on most customer service systems and hospital systems ( Compucare, Meditech, Ultragenda). Excellent interpersonal skillsAbility to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all timesFirm grasp on medical practices, administrative processes, and organizational policies Able to maintain confidentiality at all times. Team Player.Target Oriented.Working Under pressure.Flexible and can adapt to any work environment.

🇪🇬Cairo, Egypt$15/hr100% JSS4.98 (5)Since Feb 2021
GlobeUpwork

Earnings and projects

MRR
$2.3k

Last 6 months ÷ 6

World#18,382 / 412k
🇪🇬Country#180 / 6,384
Revenue, last 30 days
$4.5k

Last 6 months: $14k

World#6,701 / 412k
🇪🇬Country#46 / 6,384
Total earnings
$53k

Billed in all: $56k

World#72,804 / 412k
🇪🇬Country#630 / 6,384
Per project
$7.5k

$7k in the last 6 months

World#22,384 / 412k
🇪🇬Country#181 / 6,384
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇪🇬Country#1,221 / 6,384
Projects in all
7

Across 12 contracts

17% fixed83% hourly
World#236,188 / 412k
🇪🇬Country#3,720 / 6,384

Earnings, last 30 days

$55.9k+$4.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$50.0k$52.5k$55.0k$57.5kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #78Order Fulfillment1,928 freelancers · 🇪🇬 #1Top 4%
  2. #103Product Knowledge2,128 freelancers · 🇪🇬 #1Top 5%
  3. #128Order Tracking2,668 freelancers · 🇪🇬 #1Top 5%
  4. #557Email Communication14,123 freelancers · 🇪🇬 #4Top 4%
  5. #632Email Support14,954 freelancers · 🇪🇬 #9Top 4%
  6. #880Customer Support20,101 freelancers · 🇪🇬 #15Top 4%