Erinma C.

Operations Manager | Virtual & Executive Assistant | Customer Success

Operations Manager | Executive Assistant | Virtual Assistant | Sales Assistant | Personal Assistant | Body Doubling | Customer Success | Client Onboarding | CRM & Process Automation | Pipeline Management | Team & Vendor Management | Contractors Management | Project Management | SaaS Sales/Operations | Account Management | Churn Reduction | Product training | Feature adoption. There is a version of your business that can run without you holding it together every single day. The clients are onboarded properly. The pipeline is clean. The inbox is not a disaster. The person who was supposed to follow up actually followed up. Nothing important fell through because someone was paying attention and that someone was not you for once. That version exists. It just needs the right person behind it. I am that steady human presence. Five years across operations, executive support, sales assistance, customer success, and client onboarding for B2B, B2C, and SaaS companies in the US and UK. Different industries, different team sizes, same outcome: things run better, clients stay longer, and the business stops depending on one person doing everything. One of my clients put it this way: "Working with Erinma was a game-changer for our team. She consistently went above and beyond, proving to be an indispensable asset to our operations. Her proactive approach meant she anticipated the needs of our sales team before they even had to ask." Another said: "Erinma is a remarkable virtual assistant. From seamlessly managing my schedule to optimising our sales processes and navigating complex tasks, her analytical skills and attention to detail significantly enhanced our efficiency." The results behind those words looked like this: ✔ Onboarding completion rates up to 85% ✔ Churn reduced by 40% through early at-risk account identification ✔ Time-to-value cut by 40% using structured 30-60-90 day onboarding programs ✔ Product and service adoption improved by 80% across 1,000+ managed accounts ✔ Sales pipelines built, maintained and actually used across multi-city operations ✔ Executive inboxes and calendars managed with zero handholding required ✔ SOPs written and implemented across multiple departments and teams ✔ CRM systems set up, cleaned up and running the way they were supposed to from day one What I do: Operations & Business Management Day-to-day business operations, SOP development, workflow design, team coordination, vendor management, CRM setup and automation. I have ran full operations for companies across multiple cities, managing everything from technician scheduling and contractor coordination to payroll support and internal systems. The goal is always the same: build something that does not fall apart when you look away. Executive Support, Virtual Assistant & Personal Assistance, Calendar management, inbox management, travel coordination, research, reporting, meeting prep and task prioritisation. I work independently. Clients do not need to micromanage me or follow up to see if something got done. It simply gets done. Sales Support & Pipeline Management CRM management, lead tracking, follow-up sequences, outreach coordination, deal stage management, sales materials preparation. I have supported sales teams by keeping the pipeline clean and making sure nothing falls between the cracks from first contact to closed deal. Customer Success & Account Management Post-sale relationship management, customer success playbooks, account health checks, at-risk account identification, retention strategy, upsell and expansion support. I have managed 1,000+ client accounts across multiple industries and reduced churn by 40% using leading indicator frameworks most teams overlook entirely. Client Onboarding & Implementation Structured onboarding programs, onboarding automation, product adoption support, time-to-value acceleration. I have onboarded clients and internal teams into HubSpot, Salesforce, GoHighLevel, Asana, ClickUp and more. The best onboarding is seamless. The client barely notices the structure because everything just flows. Tools: HubSpot | Salesforce | GoHighLevel | Zendesk | Intercom | Asana | ClickUp | ChurnZero | Google Analytics | Slack | Zoom | Google Workspace. Send a message or invite over...now. Let's build something that keeps your customers and grows your revenue.