Andres M.

Running an online business means a hundred moving pieces every day. I keep them moving so you can step back and focus on growth. For the past 6 years, I've worked as a project manager, operations lead, and executive assistant for e-commerce brands and agencies. I keep the team on track, clients happy, and their to-do list under control. What I take off your plate: ⚙️ OPERATIONS & PROJECTS 👥 Team coordination, task tracking and deadlines 📊 Status reports and early risk flags 📝 SOPs, so every process is documented and easy to hand off 💳 Billing, payroll and chargeback management 💼 EXECUTIVE SUPPORT 📅 Calendar, inbox and meeting management 🤝 Main point of contact for clients and vendors 🔍 Research, reporting and follow-ups 🛒 E-COMMERCE 📦 Day-to-day store operations on Shopify and WooCommerce 💬 Customer support and customer success (Gorgias) 📧 Email marketing in Klaviyo 🏢 AGENCIES 🚀 Client onboarding and account management ⏱️ Keeping deliverables on schedule across multiple clients 🎨 Coordinating designers, editors and freelancers All this after understanding your structure, SOPs, routines, and priorities. If you don't do these yet, we will create them together and run the system for you. These experiences over the years taught me to think for myself, solve problems before they become real issues, so now I’m confident to handle your E-commerce, no matter the business model. - Platforms I Dominate: 👨🏽‍💻Management: Notion, Clickup, Asana, Trello, Airtable, Jira, Hubspot, Monday 🖌️Creative Design: Canva, Capcut, Descript, Adobe Premier, Photoshop, Illustrator, Midjourney. 📧Email Marketing: Mailchimp, Klaviyo, Beehiiv, Brevo, ActiveCampaign. 📝SEO tools: Rankmath, SEMrush, Moz, AnswerThePublic. 👩🏽‍💻Website Platforms: Shopify, WooCommerce, Wix, Google Site. 📞Communication: Slack, Todoist, Discord, Circle, MetaBusinessSuite If this resonates with you, send me a message. Let's connect! I'll adapt to your schedule