Ma Juana C.

Online Community Manager and Members Support - Mighty Networks

Community Operations Manager & Virtual Assistant with 5+ years supporting coaches and clients through calendar management, email triage, and community platform operations. Skilled in Mighty Networks, Google Workspace, Slack, Trello, GoHighLevel, and Meta Business Suite moderation to streamline workflows, strengthen member engagement, and maintain consistent brand communication. Coordinated 20+ weekly meetings across multiple time zones and reduced executive email response times by 60% through optimized inbox systems. Recognized for proactive communication, attention to detail, and seamless cross‑time zone scheduling that enhances efficiency and client satisfaction. KEY SKILLS Community Management and Strategist (Mighty Networks) | Executive Calendar Management | Email Triage | Members Support | CRM Management (HubSpot, GHL,Mailchip) | Google Workspace | Slack | Notion | Trello | JotForm | Help scout | Zoom | Fathom │Searchie | Video Uploading & Editing (YouTube, Shorts, TikTok, FB/IG Reels) │Canva | Descript │ Capcut │ChatGPT/AI Automation | Data Entry | Meeting Minutes | Meeting Recording │Cross-Time zone Scheduling