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Xenia Ella S.

Xenia Ella S.

Customer Support | Event Ticket Fulfillment-Mapping-Catalog Management

Hi, I'm Xenia. I have over four years of experience working in customer service, where I warmly greeted customers and assisted them with all their needs. I have consistently demonstrated my expertise in delivering excellent customer satisfaction at a telecommunication BPO company. Handled technical calls, delayed shipment inquiries, orders through/over the phone or online/website, and customer retention. I am also: - Detail-oriented - Fast learner - Flexible - Hard-working

🇵🇭Cebu City, Philippines$9/hr75% JSSSince Feb 2021
GlobeUpwork

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 6

World#34,317 / 412k
🇵🇭Country#5,297 / 56.3k
Revenue, last 30 days
$1.1k

Last 6 months: $8.5k

World#40,587 / 412k
🇵🇭Country#7,965 / 56.3k
Total earnings
$74k

Billed in all: $77k

World#53,691 / 412k
🇵🇭Country#7,795 / 56.3k
Per project
$25k

$8.5k in the last 6 months

World#4,211 / 412k
🇵🇭Country#715 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
3

Across 8 contracts

13% fixed87% hourly
World#304,143 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$77.5k+$1.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$76k$77k$78kOct 9Oct 24Nov 8

Skill rankings: Top 9% in Ticketmaster Entertainment, Inc.

Ranked by MRR among everyone on Upwork with the skill.

  1. #5Ticketmaster Entertainment, Inc.54 freelancers · 🇵🇭 #5Top 9%
  2. #202Ticketing System1,296 freelancers · 🇵🇭 #89Top 16%
  3. #231Order Fulfillment1,928 freelancers · 🇵🇭 #165Top 12%
  4. #280Product Knowledge2,128 freelancers · 🇵🇭 #160Top 13%
  5. #351Order Processing2,648 freelancers · 🇵🇭 #242Top 13%
  6. #388Order Tracking2,668 freelancers · 🇵🇭 #268Top 15%
  7. #543Customer Satisfaction3,986 freelancers · 🇵🇭 #260Top 14%
  8. #1,414Online Chat Support11,528 freelancers · 🇵🇭 #834Top 12%