Vishvakumar Pramodkumar G.

I have been in the customer service industry for more than 3 years with experience in assisting American and British customers after returning from Australia. I have spent more than 10 years in Australia learning and developing my skills and building up my knowledge in the English speaking country. My current and valid IELTS English Academic score 6.5, CEFR- B2 level. The test it self conducted by IDP and by Cambridge English Language Assessment. Talking about my skills, I am highly flexible in providing quality care customer support face to face and virtually via e-Mail, Phone and Chat lines. My Advanced Diploma of Management and Marketing successfully completed from the South Australia in Adelaide. In brief, I have also experience working in the Australian Health Care Sector. My work experience includes Australian Health Care, Hospitality, and Business. I am reliable. honest, have high work ethics and quick learner. As a customer service professional, my responsibilities are to ensure that the customer's issues are addressed while maintaining a positive, empathetic and professional attitude toward customers at all times. I have handled accounts for eBay UK for the M2M where I have serviced "Buyers and Sellers". Worked on PayPal and managed transactions, authorizing refunds, detecting frauds and reporting, I have done verification for the UK's official POND, POP and PIR documentations. I can efficiently run MS Office, Adobe and have sound knowledge of using Canva. Please check my resume for more details and feel free to contact me anytime if you have any questions.