Mary Jane S.

Hello there! Are you seeking a reliable Virtual Assistant with hands-on experience in Short-Term Rental (STR) management, customer service, and bookkeeping? Look no further! With over 10 years of experience in customer service and leadership roles, coupled with nearly 2 years managing STR operations, I excel in providing efficient, detail-oriented support across multiple channels and platforms. Here’s how I can add value to your team: 📞 Customer Service & STR Manager: I specialize in delivering exceptional service to guests and clients, resolving issues promptly, and ensuring smooth operations for short-term rental properties. From coordinating bookings to handling guest inquiries, I ensure every interaction leaves a positive impression. 💬 Multi-channel Support: Experienced in managing customer communications across phone, email, and live chat, I maintain consistent and professional engagement in dynamic support environments. 📧 Email & Communication Management: Crafting clear, concise, and professional messages is second nature. I prioritize prompt responses and proactive updates to keep clients and guests informed. 🖼️ Bookkeeping & QuickBooks Support: With three years of experience, I provide assistance in QuickBooks, managing A/R, A/P, reconciliations, and resolving discrepancies efficiently. 🏡 STR Operations & Dispatching: Skilled in coordinating property maintenance, vendor and technician dispatch, and handling out-of-warranty issues. I ensure smooth day-to-day operations and high guest satisfaction. Let’s collaborate to streamline your STR operations, enhance customer support, and manage bookkeeping processes efficiently! I’d love to discuss how I can contribute to your team’s success. Warm regards, Mary Jane Sierra