Maria Jacinta V.

Hello, Thanks for visiting my profile! You can call me Chin. I have been working as a Customer Service industry for roughly 11 years by assisting customers over the phone, chat, and emails. My recent Work Description is: To provide quality customer service and management and resolve customer complaints. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Develop a positive team relationship by being supportive, visible and easily accessible Engaged customers in a highly visible role, conveying a positive and professional attitude Monitor agent calls and provide feedback Utilizes Zendesk and Zoho as a CRM to manage up to 200 client contacts per day Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance Answers inquiries of customer’s order status. Look up account details and request Accurately document, research and resolve customer service order issues. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can work with minimal supervision, assures to give you the quality of service, very open to new learning and easily adapt to changes. Thank you so much for your time and for making this far reading my profile.