Tegan M.

I support business owners in building their businesses quicker, smarter, easier, and smoother by combining my background in sales, marketing, and business development with my elite-level virtual executive assistance and exceptional support skills. Your operations (and you) deserve more than 'just help'. You deserve a supporter who takes responsibility, anticipates your needs (and those of your customers), and delivers to their word, every time. Someone you know you can lean on, and they will be there. For over two decades, I've been the trusted right-hand to entrepreneurs building companies spanning across various industries such as e-commerce, education, technology, energy conservation, communications, and health/wellness. My approach prioritises brand connection through communication, selling through building relationships, and a reputation of being detailed and organised, calm during a storm, and committed to excellence. These aren't just words. This is what I am known for. Here's an introduction to some of what I can do for you: 📩 Inbox & Communication Management (English is my FIRST language) • Manage up to 4 company inboxes with a guaranteed response time • Handle chat, sales inquiries, and onboarding of clients • Pen perfect responses that grow your sales while protecting your brand and reputation 🌍 Global Client Support • Deliver 5-star support to clients across all time zones • Guide clients through onboarding, courses, assessments, purchasing process • Ensure smooth experiences that maintain retention and build referrals 📅 Operations & Administration • Calendar management, travel bookings, and task coordination • CRM upkeep (HubSpot, ClickUp, Trello, Monday, Salesforce, Zoho) • Systems & operations creation, implementation, and optimisation 🛒 Sales & Marketing Management • Create converting funnels with lead magnets, landing pages, up-sells • Website, sales pages, advertisements, emails, and blog copywriting • Social media strategy, content creation, and analysis • Manage & conduct sales calls, emails, and sales conversions 👥 Team Management & Leadership • Hiring, onboarding, training, and management of team members • Creation of onboarding processes, training materials, and SOPs • Motivation and accountability to KPIs and performance standards • Facilitate team communication, meetings, and internal workflows 🚀 Entrepreneur & Founder Guidance • Serving as a trusted sounding board for ideas, decisions, and direction • Offer grounded, experienced coaching on business challenges and growth strategies • Help you prioritise ruthlessly so your energy goes where it matters most • Bridge the gap between your vision and the day-to-day execution WHY YOU WILL WANT TO WORK WITH ME? • Proactive Problem Solver: I anticipate needs (and problems) before they arise. • Multi-Industry Insight: From startups to million-dollar brands, I have experience across them all. • Dependable & Detail-Oriented: I do what I say, when I say, and without needing constant direction or micro-management. • Customer-First Mindset: Always conscious of your brand and the customer journey. 📊 Some of the platforms I've utilised: • Advertising: Meta Ads Manager, Google Ads • CRM & Funnels: Kajabi, Hubspot, Salesforce, ClickFunnels, Mailchimp, ActiveCampaign, HubSpot, GetResponse, AWeber, MailerLite, Zoho • Project Management: Monday, Clickup, Asana, Teamwork, Trello • Social Scheduling: Planoly, Later, Buffer, Sprout Social, SocialBee • Websites & SEO: WordPress, Wix, Squarespace, Envato, SEMrush, Yoast, AnswerThePublic NEXT STEPS - If you want to feel supported by a true professional who can manage your back-office while you own the spotlight, then hit “Invite to Job” and let’s have a conversation and see if we are a good fit for each other.