Michelle O.

My specialization is helping companies build sustainable relationships of trust through open and interactive communication. I act as a liaison to provide information on services and products, resolve any emerging problems, and fulfill customer needs to ensure customer satisfaction, retention, and happiness culminating in the development of brand loyalty and reputation. * 8+ years dealing with customer queries and complaints * Qualification from Customer Service Institute(CSIN) During my time working as a Customer and Client Representative, I was able to achieve the following things: - Function as the face of the company to executive clients as needed - Prospecting for potential customers - Maintain accounts by recording account information and processing customer adjustments - Recommend potential products or services to management by collecting customer information and analyzing customer needs Skills and Strengths: Computer Skills | Market and Product Research | Conflict Resolution | Complaint Resolution | Documentation Skills | Team Training | Technological and Computer Skills | Decision Making | Customer Service | Data Analysis | Organizational Skills.