Dhelnardz M.

A+ Operations & Project Manager | Social Media | Executive Assistant

⭐️⭐️⭐️⭐️⭐️ "Dhel has taken the burden off my day-to-day operations. Her expertise in project management, content creation, and team oversight has been the missing link in my business. Since working with her, my business runs more efficiently, and I finally have time to focus on scaling!" Most digital marketing agencies don't have an operations problem. They have a systems problem and it's silently killing their margins. When campaigns scale faster than the backend can handle, delivery slips, clients churn, and the team burns out. I step in before that happens. I design and run the operational infrastructure behind premium offers the SOPs, project workflows, and cross-functional systems that let agencies fulfill at scale without adding headcount or losing control. Over 7 years, I've built and managed operations for CEOs, coaches, and digital marketing agencies scaling offers from five to seven figures. I've streamlined campaign delivery workflows that cut execution time significantly, rebuilt project management systems that removed bottlenecks slowing client launches, and created content operation pipelines that helped teams grow their following and convert leads within 30 days. My background in NLP and hypnotherapy isn't a side note, it's what helps me communicate across teams, align stakeholders, and move projects forward when things stall. If you’re overwhelmed by managing operations, coordinating teams, and keeping projects on track, it’s time for a change. I streamline processes, optimize workflows, and manage projects seamlessly so you can focus on big-picture growth instead of getting lost in the details. More efficiency. More productivity. More time for what truly matters. Less stress. What I Do: • Managed end-to-end agency operations for up to 8 concurrent client accounts, overseeing campaign delivery, SOP development, and cross-functional team coordination across creative, content, and paid media. • Designed scalable project management systems in ClickUp and Notion that streamlined offer launch workflows — reducing bottlenecks between presale, fulfillment, and client onboarding. • Led capacity planning and resource allocation across a mixed team of full-time staff and contractors, ensuring delivery timelines held even during rapid client growth phases. • Tracked campaign KPIs across client accounts, producing weekly performance reports that informed budget management decisions and kept stakeholders aligned on priorities. • Coordinated remote teams across time zones via Slack and Monday, maintaining delivery cadence without adding headcount as the agency scaled its offer from low-ticket to high-ticket. My Process: 1. Strategic Planning: I assess your current systems, workflows, and project needs. 2. Optimization & Implementation: I refine processes, create SOPs, and establish clear action plans. 3. Execution & Growth: I oversee daily operations, keep projects on track, and ensure seamless team collaboration. Let’s Talk! No pressure—just a friendly chat to see how I can help streamline your business and maximize productivity. Here’s how: 1. Message me on Upwork – Tell me about your challenges & goals. 2. Schedule a call – Let’s discuss the best approach for your business. 3. Delegate & Scale – Watch your operations run smoother than ever! Let’s fix your systems, streamline your workflow, and take your business to the next level. Message me now!