Rafael F.

Your servers down, your WordPress site slow, or your support queue overflowing? I fix it, and I keep it from happening again. I’m a Linux system administrator and IT support specialist with 8+ years of experience keeping small-business and production servers online, secure, and efficient. I’m bilingual (native English and Spanish), so I communicate clearly with teams and customers in either language. What I can help you with Linux server administration (CentOS, Ubuntu): setup, hardening, updates, backups, troubleshooting cPanel/WHM, WordPress, Exim mail, MySQL: migrations, performance, fixing email delivery Network and log troubleshooting (TCP/IP, DNS, HTTP/S) and secure remote access (SSH) Help desk and L1/L2 technical support, incident triage, and escalation Fraud and security alert triage (L1): reviewing alerts, filtering false positives, documenting evidence Document management, data entry, and confidential record handling (HIPAA-aware) Background Linux System Administrator at Liquid Web: managed live client servers, tickets, chats, and calls Incident Coordinator at Center Source Group: first-tier incident triage using Splunk, Grafana, Jira, and ServiceNow Fraud analysis in the banking sector, working to strict confidentiality standards Completed 685 hours on Upwork supporting an immigration law firm with sensitive documents in English and Spanish How I work: I reply quickly, document everything I do, and explain problems in plain language, not jargon. Send me a short description of your issue and I’ll tell you honestly how I’d approach it and how long it should take. Let’s get your systems stable. Message me with what you’re dealing with.