Milan S.

I run operations and projects for founders who need execution off their plate - and I build the team and the structure around it when the company is scaling. On Upwork since 2021: three long-term hourly seats of 5 to 8 months each - project and product manager, affiliate account management and reporting, and day-to-day operations for a founder. Before that I built and led a 15-person team across 6 countries that delivered 3,000+ deals, hired 30+ people and promoted 10+ of them into management, and reported directly to the CEO for four and a half years. Over a decade of leading in growing companies: I launched two businesses from zero, restructured a commercial function inside a 1,200-person group, and led the function through a restructuring from ~1,500 to ~300 staff while keeping output stable. What I do: - Organizational design — roles, reporting lines, decision rights and cross-functional accountability, so it is clear who decides what - Building teams from zero — hiring, onboarding and developing the first managers; remote and distributed teams included - Leading teams day to day — the right people in the right seats, performance, motivation and cohesion; teams that hit their targets. Team lead and department manager seats included - Fractional COO / Chief of Staff / Head of Operations — operating cadence, priorities and progress tracking for the founder, process improvement, partners such as 3PL, suppliers and customer service - Workflow restructuring — founder-dependent processes turned into repeatable systems with KPIs - Client delivery leadership for agencies — owning the client relationships, status and escalations so the founders can step back How I work: I start with how things run today — who decides what, how the work flows, who sits in which seat — and fix the structure before adding people. Ongoing seats on a fixed monthly fee; projects on a fixed price after a short call; hourly works too if that is how you are set up. Based in Central European Time, covering US Eastern hours. I have run teams and pipelines in top CRM tools. Not a fit: commission-only roles, software set-up or implementation, ads and content work. Tell me where execution is slowing down, and I will tell you in one message where I would start.