Leandro O.

I am a CompTIA A+ certified Remote IT & Helpdesk Support Specialist with 5+ years of experience supporting U.S.-based clients and MSPs. I am accustomed to handling high ticket volumes daily, resolving end-user issues efficiently while using Agile frameworks to prioritize tasks and ensure timely resolution. I communicate professionally and empathetically, making technical solutions clear for users of all skill levels. I have supported U.S. clients in banks, retail stores, dental clinics, car dealerships, accounting firms, and other industries, giving me experience with diverse IT environments and end-user needs. I am skilled in Windows desktops and servers, Microsoft 365, Google Workspace, VPNs, and user onboarding and offboarding. I am proficient with MSP tools such as NinjaOne, DattoRMM, ConnectWise, ITGlue, Autotask, ScreenConnect, Slack, and Teams. I provide reliable, proactive IT support for recurring helpdesk tasks, urgent troubleshooting, and ongoing system maintenance. My goal is to help MSPs deliver seamless IT operations their clients can trust.