Jenerose D.

🏆10 Years TOP NOTCHER customer support experience like no other! 🔑 A strong focus on delivering HIGH-QUALITY work while maintaining the highest standards of INTEGRITY. Honesty and transparency aren't just values they're the foundation of every project I take on. 🌟Outstanding A+ communication and writing skills! 🤝Collaborative team player, trustworthy, and thrives with minimal supervision! 🌈Enthusiastically dedicated and genuinely enjoy assisting others! 🌟 Here's the reason clients choose to WORK WITH ME! 📧 EMAIL SUPPORT • Managed a Shopify dropshipping and Honeycomb Wax store. • Supported European and US customers with inquiries regarding order status, refunds, cancellations, and replacements. 💬 CHAT SUPPORT • Oversaw the e-commerce account for Sam's Club. • Assisted US customers with inquiries regarding order status, refunds, cancellations, replacement, and membership. 📞 OUTBOUND CALLS • Proficient in initiating cold calls to engage potential customers for a cleaning company. • Contacting customers who have received their orders to inquire about their experiences and gather feedback on the wax products. • Calling customers experiencing issues with the products and offering clear instructions on their usage. ☎️ INBOUND CALLS • Offering assistance to customers holding credit cards in the United States. 🌟 OTHER SERVICES • Admin support 🌟 I'm proficient in using this SOFTWARE and PLATFORMS: • Reamaze, Gorgias, Freshdesk, Zendesk, Shopify, Bigcommerce, Trello, Airtable, Pipedrive, Ring Central, Voip, Grasshopper, Quickbooks, Tax Jar, Incontact, AWS, Click Up, Klarna, PayPal, Ship Station, Salon Centric, Stonly, and Canva. Ready to onboard an employee bringing awesomeness and INTEGRITY to ensure customer satisfaction and unlock success together! 💼 If you're confident that we're a perfect match, shoot me a message, and let's kick off this exciting journey!