Ahmad A.

Bitrix24 CRM expert and operations manager. I set up and repair Bitrix24 pipelines, automation rules, and workflows, and I keep daily operations, customer support, and admin work organized. I am a Top Rated freelancer with 2,600+ hours on Upwork and a 100% Job Success Score. For over two years I worked with an official Bitrix24 Gold Partner, growing from support specialist to Support Manager for a Bitrix24 marketplace telephony app built on Twilio. I worked in real client portals every day, fixing automations, solving telephony issues, advising clients on Bitrix24 plans, and escalating technical issues to developers. BITRIX24 CRM AND AUTOMATION 1. Bitrix24 setup: pipelines, deal and lead stages, contacts, custom fields, and user permissions 2. Automation rules, triggers, workflows, and Smart Process Automations, including fixing ones that stopped working 3. Document templates for quotes, invoices, and contracts 4. Bitrix24 plan advice (Basic to Enterprise, Cloud or On-Premise), so you pay only for what you need 5. Telephony setup and troubleshooting, including Twilio A2P 10DLC registration and WhatsApp sender setup OPERATIONS, SUPPORT, AND ADMIN 1. Lead management: list imports, owner assignment, stage tracking, and follow up tasks 2. Task and project coordination in Bitrix24, ClickUp, Trello, and Monday 3. Customer support by email, live chat, and help desk tickets, with clear escalation to developers 4. Data management: record cleanup, duplicate removal, imports, exports, and reports 5. Admin support: inbox management, calendar scheduling, online research, and basic bookkeeping such as invoices, receivables, and payables 6. SOPs, process documents, and knowledge bases, so your team does each task the same way every time 7. WordPress posting and product listing updates TOOLS Bitrix24 is my main platform and where I do my strongest work. I have also worked in ClickUp, Trello, Monday, Google Workspace, Microsoft Office, Airtable, WordPress, and Shopify. I have not worked hands on in HubSpot, Zoho, Salesforce, or GoHighLevel, and I would rather tell you that clearly than claim it. HOW I WORK I take fixed price and hourly contracts. For a defined task such as a Bitrix24 cleanup, an automation build, or a set of SOPs, send me the details and I will reply with a clear scope, timeline, and price before we start. Send me a short message about your Bitrix24 setup or the work you need, and I will tell you honestly if I am the right fit.