Jony E.

I help businesses turn complex data into clear, actionable insights while providing structured virtual assistance that keeps operations running smoothly. With over 10 years of experience in workforce analytics, reporting, and customer support, I specialize in building systems that improve efficiency, reduce costs, and support leadership decision-making. ✅ Data & Reporting Expertise 1. Skilled in Excel (Pivot Tables, Power Query), Power BI, Tableau, and SQL-adjacent reporting tools 2. Experienced in workforce planning, KPI tracking, and forecasting for 200+ seat operations 3. Proven ability to reduce attrition, optimize scheduling, and cut overtime costs through data-driven strategies ✅ Executive Virtual Assistance 1. Inbox and calendar management for busy executives and teams 2. Workflow design using Google Workspace and Microsoft Office 3. Professional communication, document editing, and compliance-focused support ✅ Customer & Team Support 1. 5+ years in customer service, consistently meeting service-level targets 2. Strong background in coaching, training, and team supervision (18 agents managed with 95%+ productivity) 3. Skilled at bridging HR, recruitment, and operations to streamline hiring and onboarding Clients value my ability to combine analytical precision with reliable administrative support, ensuring projects are delivered on time and aligned with business goals. Whether you need structured reporting, executive assistance, or customer support systems, I bring a professional, detail-oriented approach that drives measurable outcomes. 💡 Why Hire Me? 1. 10+ years of proven experience across analytics, operations, and support 2. Advanced technical skills with reporting tools and workforce systems 3. Strong communication and adaptability across US & AU time zones 4. Track record of helping companies save costs, improve KPIs, and scale efficiently