Layla F.

Hi Everyone! Here to help bussiness with over 4 years of experience in B2B and B2C support across the BPO industry and freelancing. Skilled in SOP creation and implementation, workflow optimization, macro development, instructional video creation, CRM pipeline management, and automation. Also experienced Team Lead and Floor Support with a background in onboarding, refresher training, workforce coordination, administrative support, and assisting teams of 10+ associates/contractors. With advanced knowledge in Google Workspace, Canva, CRM platforms, and customer support tools. Plus healthcare operations, patient coordination, insurance verification, and HIPAA compliance. -------------------------------------------------------------------------------------------------------------------- Productivity & Office Tools Google Docs • Google Sheets (Intermediate–Advanced) • Microsoft Office • OneNote • Outlook • Adobe Project & Task Management Asana • Monday • Notion • Trello • Slack • Microsoft Teams • Discord CRM, Customer Support & Lead Management GoHighLevel (GHL) • Zendesk • Kustomer • Richpanel • Gorgias • Zoho Cliq • Custom-Built CRMs • Dialpad • TeleConsole • Ooma • VoIP / UCaaS Systems • Zillow Healthcare Systems (EHR/EMR) & Insurance Platforms Jane • Updox • Practice Fusion • Availity • Custom-Built EMR Systems Digital Marketing & E-Commerce Shopify • Canva • Facebook • Instagram • TikTok • Klaviyo • Stripe • PayPal • Custom-Built Social Media Back-End Platforms Remote Access & Screen Recording Google Remote Desktop • TeamViewer • AnyDesk • Loom File Storage & Collaboration Google Drive • Dropbox Forms & Data Collection Jotform • Google Forms Communication & Scheduling Zoom • Google Meet • WhatsApp • Calendly • Slack • Google Calendar