Jeily R.

10 years. I'm a bilingual (EN/ES) customer support and operations specialist who helps businesses deliver fast, empathetic, and organized support via phone, email, and chat. I've handled high-volume support at companies like Roblox and Chairish, managing everything from account issues and order disputes to community moderation and billing escalations. I've also worked in legal intake for a labor and employment law firm, conducting bilingual intake calls, screening prospective clients with detailed intake forms, and coordinating with attorneys, so I'm comfortable handling sensitive, confidential conversations with care and accuracy. I help businesses stay on top of messages, schedules, and operations while making sure clients and teams feel supported and valued. 💬 What I can help with: • Email, chat & phone support (bilingual, professional) • E-commerce order management (returns, cancellations, damages) • Account & billing issue resolution • Client intake, screening, and lead follow-up • Community moderation & trust and safety • Operations & administrative support ☀️ Why clients keep coming back: • Empathetic, clear communicator in both English and Spanish • Highly organized, I don't let things fall through the cracks • Experienced with CRM tools, ticketing systems, and fast-paced queues • Top Rated Plus If you need someone reliable who hits the ground running, let's talk.