Grisel W.

🏆 Top Rated Plus 💯 Job Success 🕓 +1200 Hours ❇️+60K earnings 🫂Long-term customer relationships Processes are my passion as they allow you to transform the Company and push you to innovate constantly, interacting with people throughout the organizational structure. I know several industries and I have a very strong experience in strategic, high complexity and magnitude projects developed in multinational companies. As BPM EXPERT I have performed: processes standardization, improvement, reengineering, and its automation / implementation in ERP systems. For Mid-size Companies, I usually perform an integral ASSESSMENT to identify Improvement opportunities and star working based on it. As PRODUCT MANAGER I am used to being the liaison between the business and the development team gathering business requirements, prioritizing needs, organizing tasks, defining with development teams alternative solutions and negotiating and agreeing them with C-level process owners and stakeholders. I am very good at it as I am able to comprehend both sides and speak with business & IT in its own languages! Also along my career I have performed all kind of FUNCTIONAL ANALYSIS and worked with AGILE & SCRUM methodologies. I know SUPPLY CHAIN PROCESS since I have assessed and redefined them in many organizations. Among projects, 2 major SAP implementation: 1) Purchasing, logistics -with includes warehousing- & Maintenance processes at Trenes Argentinos Operaciones, which is state-owned company that runs urban railways and Inter-city services (2nd largest Company in Argentina, employing ~22000 people) 2) Warehousing, logistics and Billing processes at Tenaris, which is a leading manufacturer of pipes and related services for the world’s energy industry (7.3 billion USD annual net sales for 2019, with presence in more than 30 countries) As a CHANGE MANAGEMENT LEADER I have a proven track working during systems’ implementation designing training plans, developing training course, handbooks, ad hoc materials such job aids and delivering training as an instructor. Also, I have performed many impact analysis and assisted on developing communication strategies according to the different audiences targeted and mean of communication such as newsletters, billboard, etc. CUSTOMER SERVICE, CLAIM MANAGEMENT and HELP DESK SYSTEMS, if they are properly treated, can become an invaluable source of revenue! Through them, you can get very useful inside information and even repositioning the Company’s reputation instead of damaging it. Delivering solutions is the kind of work I love to do. I work towards excellence, which is based on international frameworks & best practices such as: APQC, DMAIC, Lean, Six Sigma, BPM CBOK and CMO. I have enclosed some examples in my portfolio; contact me and we can walk-through many others and talk about each project in particular. Check out my Client's list, feedback & rehiring rate! I am reachable at Upwork chat; write me with any questions! Let’s start working together.