Odane S.

Telesales Expert: My edge of being a Sales Expert is that I believe in the product. I spent two years as a Telesales Expert for AT&T where I handled client inquiries and exceed sales goals using my exceptional sales skills. Team Leader: I am a highly motivated Team Leader with 3 years of experience monitoring and leading a medium group of employees to achieve the organizational target. Setting goals for performance and deadlines in ways that comply with the company’s plans and vision Organizing workflow and ensuring that agents understand their responsibilities or assigned tasks Observing agents productivity and providing constructive feedback and coaching Passing on updates from higher management to agents and vice versa Prepare and submit performance reports Ensure adherence to legal and business policies and procedures and take disciplinary actions if the need arises Customer Experience Expert: Offering advice and assistance to customers, paying attention to their needs Answering customer telephone calls efficiently promptly to maintain the SLA and to reach customer satisfaction. Used company troubleshooting to evaluate technical problems Educating customers on promotions to improve sales. Online Chat Support: I have been working for a Chinese company, providing gaming headsets (Onikuma gaming headsets) over the social media channel (Facebook); I was responsible for responding quickly and accurately to customer inquiries, managed to reach over 95% response rate with over 15 messages per hour.