Jeanne C.

As a Senior Scheduling and Operations Specialist, I manage large-scale healthcare and service-industry staffing across the major metropolitan regions of Southern California. I am an expert at overseeing a roster of hundreds of field staff, coordinating logistics that span from the coastal counties to the inland regions. My work involves balancing hundreds of moving parts from specific caregiver certifications like Hoyer lift proficiency to the unique needs and geographic constraints of each client. I maintain a "safety-first" mindset, ensuring that every staff member is physically and technically prepared for their assignment while keeping operations running seamlessly under the pressure of high-volume demands. Communication is the vital bridge in my work, and I take pride in acting as a proactive liaison between family Points of Contact and a massive workforce. I prioritize timely and transparent updates, ensuring that all parties are informed the moment a change occurs so that no shift goes unmanaged. My expertise extends deep into the administrative back-end, where I meticulously manage portal audits, manual timecard adjustments, and payroll verification to ensure 100% billing accuracy across large staff pools. By combining technical precision with professional diplomacy, I provide business owners with the peace of mind that their logistics are being handled with the same level of care and ownership they would provide themselves.