Karuna J.

I hold an MBA in Finance and bring over 7 years of dedicated experience in customer service across diverse industries, including tech, SaaS, and dropshipping. My career journey has seen me excel as a Customer Success Manager for a SaaS-based company and as a team lead in customer service operations. I've developed my skills in customer support, ensuring seamless experiences through effective communication and problem-solving. I've managed customer service operations for various tech startups and eCommerce stores, leveraging platforms such as Zendesk, Shopify, Gorgias, and Freshdesk to deliver exceptional service. My responsibilities have encompassed order fulfillment, inventory management, order tracking, and handling refunds/chargebacks, alongside administrative duties crucial to operational efficiency. My expertise extends to handling Amazon Fulfillment processes, A-Z claims management, Handling FBA returns and proficiency in platforms like eBay and Walmart. I've also served as a billing specialist and dispute manager, proficient with payment platforms like Stripe and PayPal.My role involved creating policies, FAQs, and managing subscription issues and refund queries, demonstrating my thorough understanding of financial operations within startups. Let's collaborate to deliver exceptional customer experiences and drive operational success together!