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Donessa V.

Donessa V.

Customer Service Representative

I'm able to contribute hard work and efficiency in handling business with my customers, and I'm reliable and passionate about my job. I can work on the time needed by my client and deliver a positive outcome. I communicate well in English and understand the need for resolution in every situation, and my previous job taught me how to pacify irate customers and their worst experience with the account turning into a great one. I always make sure to let them feel how important they are and the things that the account is doing to cater to all their needs.  I always make sure I am on my shift and deliver the numbers required on that day, and I am also recognized as a top agent and great contributor on the account. Now I'm ready to take on more responsibilities and would like to share my great performance on different platforms.

🇵🇭Bacolod City, Philippines$10/hr90% JSSSince Mar 2021

Earnings and projects

MRR
$2.3k

Last 6 months ÷ 6

World#19,153 / 412k
🇵🇭Country#1,874 / 56.3k
Revenue, last 30 days
$2k

Last 6 months: $14k

World#20,819 / 412k
🇵🇭Country#2,484 / 56.3k
Total earnings
$55k

Billed in all: $58k

World#69,806 / 412k
🇵🇭Country#10,860 / 56.3k
Per project
$55k

$14k in the last 6 months

World#749 / 412k
🇵🇭Country#52 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$58.3k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$56k$58k$60kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Communications

Ranked by MRR among everyone on Upwork with the skill.

  1. #29Leadership Training357 freelancers · 🇵🇭 #8Top 8%
  2. #52Excel Formula1,280 freelancers · 🇵🇭 #9Top 4%
  3. #292Communications7,670 freelancers · 🇵🇭 #74Top 4%
  4. #931Customer Support20,101 freelancers · 🇵🇭 #391Top 5%