Mary Grace N.

"Hi, my name is Mary. I am a 42-year-old single with over four years of experience in the dental insurance industry. I am HIPAA-certified, and throughout my career, I have developed a strong understanding of insurance processes, billing systems, and patient account management. I have worked directly with private dental practices and billing companies. I am experienced with various practice management software, including Open Dental, Dentrix, Dentrix Ascend, Curve Dental, Oryx, Denticon, and Eaglesoft. My responsibilities include verifying insurance coverage and patient eligibility through online portals and direct communication with carriers, as well as uploading and updating notes and benefit breakdowns. I ensure accurate and timely updates in practice management systems. I also have experience with Posting payments ,Claims Submission and outstanding claims follow-up, including investigating and correcting denied or rejected claims and resubmitting them as needed. Additionally, I attach EOBs and submit pre-authorizations. In addition, I manage fee schedule updates, reconcile accounts receivable, and maintain accurate records in dental software systems. I am highly proficient in Microsoft Office, Microsoft Teams, Zendesk, Slack, Asana, and Google Drive, and I can quickly adapt to new software and tools. I am committed to both personal and professional development, and I continually strive for excellence.