Miya H.

I am a high-level Technical Solutions Expert and QA Engineer with over a decade of experience solving complex problems for global brands like Apple & Microsoft. My background bridges the gap between deep technical troubleshooting and strategic business growth, ensuring your platform is not only functional but optimized for the best user experience.  As an entrepreneur managing my own e-commerce brands, I bring a unique "business owner" lens to every project. I don't just find bugs; I identify risks to your revenue and customer retention.  Why Work With Me? • Technical Depth: Experienced in Tier 4 escalations, MDM tools, and documenting bugs for engineering teams.  • E-commerce Expertise: Deep knowledge of Shopify, from store automation to complex integration testing. • AI-Forward: Certified in Generative AI for Business and AI implementation.  • Compliance Minded: Background in risk management and security awareness, essential for regulated industries like fintech or iGaming.  Core Services: • Manual & Regression Testing: Thorough cross-device and OS testing for web and mobile apps.  • SaaS & CRM Optimization: Expert-level configuration and support for Zendesk, ServiceNow, and Google Workspace.  • Technical Leadership: Experience managing remote teams to meet high performance and CSAT goals.  Based in Michigan, I am available for both specialized compliance testing and long-term technical lead roles. Let’s connect to discuss how I can help streamline your operations and secure your platform.