Keren D.

AI & Chatbot / IVA / IVR Expert: Crafting Dynamic Solutions | Project Management Pro | AI Integration Trainer AI Conversation Design for Expedia, Vrbo, Hotels-com, Iowa Department of Health and Human Services, MTM Transportation, and MANY more I’m passionate about shaping cutting-edge AI solutions and crafting custom chatbots, voice systems, and automated workflows that redefine user experiences. With a deep-rooted background in AI, workflow automation, and project management, I’ve driven transformative projects across diverse industries. 🔍 AI & Chatbot Wizardry: I specialize in designing, building, and deploying bespoke chatbots and AI solutions that go beyond simple interactions. These systems greet users, qualify leads, handle inquiries, process payments, schedule appointments, and drive conversions. My toolkit spans platforms like ManyChat, Chatfuel, Landbot, Drift, Intercom, Tidio, Chatbot-com, HubSpot, Voiceflow, and GoHighLevel, where I’ve built end-to-end funnels combining AI chat, SMS/email automation, CRM pipelines, and lead nurturing workflows. I also work with Dialogflow, IBM Watson, Rasa, and custom API-based integrations. 🗣️ Conversational Design Maven: As a conversation designer, I craft human-like, high-performing dialog experiences aligned with brand voice and business goals. I lead workshops to map user journeys and design flows across voice and chat using tools like Miro, Figma, and client-preferred platforms. I specialize in NLP/NLU design, prompt structuring, and interaction logic, and I’m experienced in refining systems through transcript analysis, testing, and iteration. I’ve also built integrated experiences connecting platforms like HubSpot, Shopify, WordPress, Calendly, LearnPro, and GoHighLevel for seamless front-to-back user journeys. 💼 Automation, CRM & Funnel Systems: Beyond standalone bots, I design full lifecycle systems that connect marketing, sales, and support. This includes building automated pipelines, lead scoring, follow-up sequences, and client communication systems across tools like GoHighLevel, HubSpot, and Airtable. I’ve helped clients streamline operations by connecting inbound lead capture, AI-driven qualification, and multi-channel follow-up into one cohesive system. 📈 Project Management Maestro: I bring strong project management discipline to AI and automation builds, ensuring systems are delivered cleanly and on time. I’m comfortable working in fast-paced environments, collaborating with cross-functional teams, and managing builds from concept through deployment. 🎓 AI Integration Training: I also train teams on how to effectively use AI tools like ChatGPT and automation platforms within their workflows, helping them scale and operate independently post-launch. Let’s collaborate to explore how my expertise can elevate your systems and workflows. I’m happy to dive into your goals, map out a solution, and get started quickly.