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Alberto M.
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Alberto M.

technical support

Hi there! I'm a bilingual customer service specialist with extensive knowledge of Office 365, email, admin tenant, ticket system, windows and mac troubleshooting. I have over five years of experience in providing excellent support to clients in various industries, such as education, healthcare, and e-commerce. I can help you with: - Setting up and managing your Office 365 account and email - Troubleshooting any issues with your windows or mac devices - Responding to customer inquiries and resolving tickets - Communicating effectively in English and Spanish I'm available for full-time or part-time work, and I'm flexible with different time zones. I'm always eager to learn new skills and tools to improve my performance and deliver quality results. If you're looking for a reliable, friendly, and professional customer service specialist, look no further. I'm ready to start working with you today!

🇻🇪Maracaibo, Venezuela$25/hr100% JSS5.00 (4)Since Mar 2021

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#24,167 / 412k
🇻🇪Country#213 / 3,245
Revenue, last 30 days
$2k

Last 6 months: $11k

World#21,596 / 412k
🇻🇪Country#200 / 3,245
Total earnings
$58k

Billed in all: $60k

World#67,042 / 412k
🇻🇪Country#452 / 3,245
Per project
$29k

$3.8k in the last 6 months

World#3,051 / 412k
🇻🇪Country#19 / 3,245
Projects, last 6 months
3
0% fixed100% hourly
World#66,481 / 412k
🇻🇪Country#396 / 3,245
Projects in all
2

Across 5 contracts

0% fixed100% hourly
World#328,889 / 412k
🇻🇪Country#2,364 / 3,245

Earnings, last 30 days

$59.8k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$57k$58k$59k$60kOct 9Oct 24Nov 8

Skill rankings: Top 7% in Customer Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #24System Configuration258 freelancers · 🇻🇪 #1Top 9%
  2. #34VPN491 freelancers · 🇻🇪 #1Top 7%
  3. #58Hardware Troubleshooting642 freelancers · 🇻🇪 #1Top 9%
  4. #86Windows Server862 freelancers · 🇻🇪 #1Top 10%
  5. #158Communication Etiquette1,807 freelancers · 🇻🇪 #1Top 9%
  6. #165Microsoft Active Directory1,522 freelancers · 🇻🇪 #3Top 11%
  7. #302Office 3653,328 freelancers · 🇻🇪 #5Top 9%
  8. #806Technical Support11,267 freelancers · 🇻🇪 #6Top 7%