Franklin A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

✅ Top Rated Plus and Top-Earning specialist in Microsoft Intune, Microsoft Defender, and Okta ✅ Successfully deployed 50+ Microsoft Defender solutions ✅ Successfully implemented 50+ Microsoft Intune solutions ✅ Successfully set up 20+ Okta configurations ✅ US-Based ✅ 15+ years of professional experience serving Fortune 1000 companies, government agencies, and Managed Service Providers (MSPs) I'm Franklin, a seasoned IT expert with over 15 years of experience. Specializing in Microsoft Defender, Microsoft Intune, and Okta, I'm dedicated to leveraging these tools to enhance operational efficiency, security, and user experience in today's digital workplaces. Leveraging my comprehensive career experience, I offer expert services in the following areas: 🔹Microsoft Defender Implementation and Management: 1.) Develop a customized implementation plan tailored to your organization's needs. 2.) Configure the software to maximize security and user accessibility. 3.)Perform regular maintenance checks to ensure the system's optimal performance. 4.) Troubleshoot and resolve any issues quickly to minimize downtime. 5.) Conduct staff training to promote understanding and proper system utilization. 🔹Microsoft Intune Administration: 1.) Set up and configure Microsoft Intune to align with your company's device and application management policies. 2.) Streamline the deployment of applications across various devices. 3.) Monitor device compliance with your company's security standards. 4.) Facilitate the efficient retirement of devices and applications when necessary. 🔹Okta Administration and Customization: 1.) Implement Okta to streamline your company's identity and access management. 2.) Customize the Okta environment to fit your specific organizational needs. 3.) Train your employees to ensure smooth user authentication and application access. 4.) Provide ongoing administration and support to ensure optimal operation. 🔹Virtual IT Helpdesk Services: 1.) Offer round-the-clock IT support to resolve your team's technical issues. 2.) Employ remote troubleshooting techniques to address and resolve issues quickly. 3.) Provide software and hardware installation and configuration assistance. 4.) Deliver regular system updates and security patches. 5.) Conduct IT training sessions to improve staff knowledge and capabilities. 🔹IT Consultation: 1.) Analyze your current IT environment to identify areas for improvement. 2.) Develop a strategic IT roadmap for future technology investments and implementations. 3.) Recommend the best tools and processes to optimize your digital workspace. 4.) Facilitate the integration of new technologies into your existing IT infrastructure. 5.) Each service is designed to enhance your business's IT environment, improve operational efficiency, bolster security, and provide your team with the support they need to perform their tasks effectively. Each service is designed to enhance your business's IT environment, improve operational efficiency, bolster security, and provide your team with the support they need to perform their tasks effectively. I appreciate your consideration. I look forward to the opportunity to contribute to your organization's success. Certifications: 🔹Microsoft Certified: Security Operations Analyst Associate 🔹Microsoft Certified Azure Solutions Architect Expert 🔹Microsoft Certified: Identity and Access Administrator Associate 🔹Microsoft Certified Solutions Expert (MCSE), Cloud Platform and Infrastructure. 🔹VMware Certified Professional 6.5 - Data Center Virtualization 🔹Microsoft Certified Azure Administrator Associate