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Mubashir A.
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Mubashir A.

Customer Support | Customer Success | Business Development

🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 💼 𝟴+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖️ 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐏𝐑𝐎 👌 𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐈𝐍 𝐓𝐈𝐂𝐊𝐄𝐓𝐒 & 𝐂𝐇𝐀𝐓 ⭐⭐⭐⭐⭐ 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 ---------------------------------𝒀𝒐𝒖𝒓 𝑨𝒍𝒍-𝒊𝒏-𝑶𝒏𝒆 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝑷𝒂𝒓𝒕𝒏𝒆𝒓--------------------------------- When clients need someone who can 𝐝𝐨 𝐢𝐭 𝐚𝐥𝐥, from calming a frustrated customer to closing a high-stakes hire, they stop scrolling. That’s where I come in. With 8+ years of proven success as a Top Rated Plus freelancer on Upwork, I specialize in delivering seamless support across Customer Service (Email, Chat, Phone, Social Media), Virtual Assistance, Admin & Executive Assistance, Real Estate Coordination, Telemarketing, Lead Generation, Cold Calling, and Full Life Cycle Recruitment. My track record speaks for itself: fast-scaling startups, global eCommerce brands, and busy executives trust me to handle the details while they focus on growth. Customer Support & Communication 🗸 Multi-channel support: Email, Chat, Phone, Social Media 🗸 Approach: empathetic tone, quick resolutions, and zero dropped threads 🗸 CRM expertise: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Zoho Desk, Re:amaze. Virtual, Admin, & Executive Assistance 🗸 Executive-level support with precision and confidentiality 🗸 Calendar management, inbox organization, travel planning, and document handling 🗸 Tools: Google Workspace, Microsoft Office, Asana, Monday, ClickUp, Notion, Jira Sales, Recruitment, & Growth 🗸 Telemarketing, Lead Generation, Cold Calling 🗸 Full Life Cycle Recruitment: sourcing, screening, interviewing, onboarding 🗸 Platforms: Salesforce, GoHighLevel, Pipedrive, Close, Bitrix24, Teamwork CRM Real Estate Coordination 🗸 Transaction management, client communication, scheduling, and MLS updates 🗸 Trusted by real estate professionals for smooth, detail-oriented coordination Professional Setup 🗸 Dual-monitor high-performance laptop 🗸 100 Mbps fiber internet + power backup 🗸 Noise-canceling headphones for distraction-free calls Why Clients Choose Me Because I’m not just a freelancer; I’m a 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 who blends empathy, efficiency, and expertise. Whether you need someone to 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐝𝐫𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐬𝐚𝐥𝐞𝐬 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞, I deliver results that keep your business moving forward. If you’re looking for a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐰𝐞𝐚𝐫 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐡𝐚𝐭𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐝𝐫𝐨𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐚𝐥𝐥, let’s connect. I’ll bring clarity, consistency, and growth to your business.

🇵🇰Karachi, Pakistan$5/hr100% JSS4.97 (18)Since Mar 2021

Earnings and projects

MRR
$2.7k

Last 6 months ÷ 6

World#15,036 / 412k
🇵🇰Country#1,660 / 52.9k
Revenue, last 30 days
$2.7k

Last 6 months: $16k

World#14,258 / 412k
🇵🇰Country#1,596 / 52.9k
Total earnings
$67k

Billed in all: $71k

World#59,145 / 412k
🇵🇰Country#4,887 / 52.9k
Per project
$3k

$4k in the last 6 months

World#55,050 / 412k
🇵🇰Country#3,781 / 52.9k
Projects, last 6 months
4
25% fixed75% hourly
World#51,813 / 412k
🇵🇰Country#10,787 / 52.9k
Projects in all
22

Across 23 contracts

30% fixed70% hourly
World#124,452 / 412k
🇵🇰Country#20,601 / 52.9k

Earnings, last 30 days

$70.6k+$2.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$66k$68k$70k$72kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Order Tracking

Ranked by MRR among everyone on Upwork with the skill.

  1. #16Customer Feedback Documentation365 freelancers · 🇵🇰 #3Top 4%
  2. #23Ecommerce Order Fulfillment755 freelancers · 🇵🇰 #4Top 3%
  3. #29Social Customer Service1,137 freelancers · 🇵🇰 #4Top 3%
  4. #33Customer Support Plugin944 freelancers · 🇵🇰 #2Top 3%
  5. #67Order Tracking2,668 freelancers · 🇵🇰 #5Top 3%
  6. #72Customer Onboarding1,245 freelancers · 🇵🇰 #9Top 6%
  7. #127Customer Experience2,788 freelancers · 🇵🇰 #4Top 5%
  8. #171Phone Communication6,538 freelancers · 🇵🇰 #13Top 3%