Adegbemile O.

Technical Customer Support | SaaS Ops & AI Automation Specialist

If customer support feels chaotic, systems are messy, and follow-ups keep falling through the cracks, you don’t need more tools, you need clear systems and ownership. I help SaaS companies, eCommerce brands, and service-based businesses stabilize customer support and automate day-to-day operations by cleaning up CRMs, fixing broken workflows, and building simple automations that keep execution moving without constant manual effort. The result is fewer fires, clearer workflows, faster responses, and founders who can finally focus on growth instead of chasing tasks. This often includes automations using tools like Zapier, GoHighLevel, and ManyChat to reduce repetitive work and keep systems reliable. My name is Seun, and I’m a Top Rated Customer Support, SaaS Operations, and Automation Specialist with over 5 years of hands-on experience supporting founders, startups, and remote teams across multiple time zones. I don’t just respond to tickets or complete tasks, I take responsibility for outcomes, clean up broken workflows, manage priorities and follow-ups for leadership, and make sure nothing slips through the cracks. Most clients come to me when: – Their support inbox feels out of control – Customers keep repeating the same issues – CRMs, helpdesks, or automations aren’t properly set up – Projects stall because no one is tracking follow-ups – Founders are still personally handling admin, scheduling, inboxes, or execution I step in, fix the foundation, and keep things running reliably. 📌 Customer Support & Client Experience I handle day-to-day customer communication with clarity, empathy, and consistency. – Hands-on email and chat support using HelpScout, Zendesk, Intercom, Gorgias, Freshdesk, MS Dynamics 365, and Shopify-based workflows – Clear, human responses that reduce frustration and build trust – Ticket organization, tagging, and workflow improvements – Technical troubleshooting and escalation handling – Support processes that reduce repeat questions, churn, and unnecessary refunds – SaaS customer support for subscription products, onboarding, billing issues, renewals, and account troubleshooting 📌 CRM, Automation & Systems Support I help clean up, automate and maintain the systems that power your business. – HubSpot, GoHighLevel, Kajabi, Zoho CRM setup and support – Contact management, tagging, and segmentation – Funnel and landing page updates – Zapier automations for CRM workflows, lead routing, follow-ups, and internal notifications – ManyChat flows for social media dms/comments, lead capture and routing – Practical use of AI-assisted tools to enhance CRM workflows, documentation, support responses, and internal operations without sacrificing quality or accuracy 📌 Executive & Operations Support / Project Coordination Beyond support, I help founders and teams execute consistently and stay organized. – Executive assistant support including inbox management, follow-ups, scheduling, and task prioritization – Task and workflow coordination across teams – Project tracking in Notion, Asana, Monday and ClickUp – SOP creation and process documentation – Follow-ups, handoffs, and accountability so work actually gets finished – Daily admin support that keeps operations moving without micromanagement If you need someone who can run execution and support leadership without constant supervision, this is one of my strongest areas. 📌 WordPress & Website Maintenance Reliable technical support that keeps your site stable and updated. – Plugin updates and small fixes – Elementor edits and layout tweaks – Basic HTML/CSS adjustments – Ongoing site monitoring and maintenance I work best in environments where clarity, ownership, and communication matter. Once expectations are set, I don’t need micromanagement to deliver consistent results. I think in systems, not just tasks, and I operate like a true right hand, not just a task taker. ✅ Non-Technical Reasons Clients Hire Me – Clear, timely communication – Calm under pressure, even with frustrated customers – Strong ownership and accountability – I don’t need hand-holding to get things done – Easy to work with across time zones ⚙️ Technical Reasons Clients Hire Me – Proven experience supporting SaaS, eCommerce, and service businesses – Multi-channel customer support workflows – CRM, workflow, and automation experience across multiple platforms – Project coordination and operational execution – Tech-savvy without overcomplicating systems – Reliable troubleshooting and process improvement – Executive assistant support and operational execution If you’re looking for someone who can own your customer support, stabilize operations and systems, support leadership with execution, and keep everything moving without stress, I’m ready to help. Click Invite to Job, and let’s fix what’s slowing your business down.