Usama H.

🚀Top Rated Customer & Technical Support Specialist with 6+ years of experience supporting customers, troubleshooting technical issues, and improving business processes for US-based companies. My background includes customer support, technical support, healthcare, dental SaaS, insurance operations, and workflow automation. Most recently, I worked for 3 years with a US-based dental technology company, providing customer and technical support, resolving software issues, assisting users, and ensuring a seamless customer experience. I specialize in: ✅ Customer Support • Email, Chat, and Phone Support • Customer Onboarding & Training • Ticket Management • Customer Success & Retention • Escalation Handling ✅ Technical Support • Software Troubleshooting • User Account Support • Issue Investigation & Resolution • System Configuration Assistance • Documentation & Knowledge Base Creation ✅ Insurance & Administrative Support • Claims Follow-Up • Denial Management • Payment Posting • Insurance Verification • Customer Account Management ✅ Automation & Process Improvement • Zapier & Make Automations • Jotform & Typeform Development • CRM Integrations • Workflow Optimization • Automated Notifications & Follow-Ups Tools & Platforms: Zendesk • Freshdesk • HubSpot • Salesforce • Jotform • Typeform • Zapier • Make • Google Workspace • Microsoft Office • Slack • Asana • ClickUp Why clients hire me: ✔ Strong written and verbal communication ✔ Reliable and responsive ✔ Detail-oriented and organized ✔ Fast learner and problem solver ✔ Experienced with US-based customers and business processes If you're looking for someone who can support your customers, resolve technical issues, improve workflows, and become a valuable long-term member of your team, I'd be happy to discuss your needs. Let's connect.