William Y.

Proactive, analytical, and cooperative Systems Administrator with 10 years’ progressive experience delivering technical support to transform workflows. Self-motivated, organized, and creative self-starter with excellent teamwork, collaboration, and communication skills. Liaises with cross-functional teams to identify, troubleshoot, and resolve technical issues. Microsoft certified individual, able to work under pressure to deliver results within time constraints. ● Dell™ Online Self Dispatch (DOSD) Certification. ● Microsoft Office Specialist. ● Proven ability to work with vendors to plan, implement and troubleshoot products. ● Comfortable with Microsoft OS / Windows Server, Apple OSX/IOS, Synology, Meraki, Avaya Voip, Azure, and various other technology platforms. ● Able to work with clients to assist and resolve issues on site or remotely to ensure a successful conclusion, ability to document troubleshooting and provide recommendations on technical innovations that would prevent this issue / improve workflow into the future. KeyWords / Technical expertise list CLOUD AND DESKTOP SUPPORT USER EDUCATION VPNS, AND FIREWALLS OPERATING SYSTEM MAINTENANCE HIPAA COMPLIANCE NETWORKING: LAN, DNS, DCHP, ANTI-VIRUS AND OS INSTALLATION HOSTING SUB-NETTING IPV4, LOAD BALANCERS NETWORK ADMINISTRATION CATALOGING SOFTWARE: SLACK, VMWARE, WINDOWS, SYSTEMS ENGINEERING SYSTEMS FILING MICROSOFT PROJECT, SCCM IDENTITY MANAGEMENT ADMINISTRATION MFA ENFORCEMENT VIDEO COLLABORATION: ZOOM, MS TEAMS TEAMWORK AND COOPERATION WRITING AND PROGRAMMING MOBILE TECHNOLOGY