Ferdinand S.
Customer Service Representative
I am a committed and customer-focused professional with 3 years of work-from-home experience and 1 year in a hybrid setup. I bring strong communication, CRM, and project management skills, with a proven track record in roles such as order support specialist, sales tax professional, and maintenance coordinator. I’ve handled audits, escalations, billing, and partner support using tools like Salesforce, Kayako, Breezeway, and CVT. My background in computer science supports my tech-savviness and adaptability. I consistently deliver accurate, efficient service while thriving in independent and remote work environments.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $5.6k
Billed in all: $8,434$8.4k
$1.9k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 10% in Data Mining
Ranked by MRR among everyone on Upwork with the skill.
- #26Fluent177 freelancers · 🇵🇭 #10Top 15%🇵🇭#10 of 32
- #43Maintenance Management213 freelancers · 🇵🇭 #23Top 20%🇵🇭#23 of 89
- #58Invoice298 freelancers · 🇵🇭 #31Top 19%🇵🇭#31 of 149
- #69Sales Tax332 freelancers · 🇵🇭 #6Top 21%🇵🇭#6 of 31
- #168Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #111Top 22%🇵🇭#111 of 376
- #349Dropshipping2,698 freelancers · 🇵🇭 #195Top 13%🇵🇭#195 of 1,022
- #414Property Management2,036 freelancers · 🇵🇭 #195Top 20%🇵🇭#195 of 856
- #414Order Fulfillment1,928 freelancers · 🇵🇭 #312Top 21%🇵🇭#312 of 1,262