Katrina G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi, I’m Katrina, an E-commerce Manager and Customer Service Specialist with a proven track record of helping online businesses streamline operations and deliver excellent customer experiences. I have hands-on experience managing customer support for e-commerce brands, including handling high-volume email inquiries, processing orders, refunds, and warranty claims, and resolving complex customer concerns. I have also worked directly with founders to oversee daily operations, coordinate with 3PL partners, monitor inventory, and ensure everything runs smoothly behind the scenes. Previously, I worked as a Customer Support Supervisor where I managed escalations, coached team members, and helped improve overall support quality and efficiency. My background in quality assurance also allows me to maintain high standards and spot areas for improvement quickly. Here’s how I can help you: • Manage your customer support (email and chat) • Handle order processing, refunds, and tracking • Coordinate with suppliers and fulfillment centers • Monitor inventory and maintain reports • Improve workflows and customer experience I am reliable, detail-oriented, and easy to work with. I understand how important customer experience is in e-commerce, and I always aim to represent your brand in the best way possible. Let’s work together to grow your business.