Bilal R.

I help SMBs get Microsoft Dynamics 365 to actually work. I have done clean implementations, rescued projects, and Copilot/AI agents layered on top so the system does work instead of just recording it. 10 years on the Microsoft business applications stack. 100+ Dynamics 365 projects delivered. Top Rated on Upwork with a 100% Job Success Score. WHAT I DO - Dynamics 365 Sales & Customer Service — implementation, configuration, security roles, business process flows, SLAs, queues, routing - Dynamics 365 Field Service — work orders, scheduling, resource optimization - Data migration into Dataverse — legacy CRM, on-premise Dynamics, Salesforce, spreadsheets; mapping, cleansing, staged cutover - Power Platform — model-driven and canvas Power Apps, Power Automate flows, Dataverse data modelling, Power BI dashboards - Copilot & AI agents — Copilot Studio agents, agentic case handling, sales pipeline copilots, multi-agent orchestration grounded on Dataverse - Integrations — Dynamics 365 Web API, Azure Functions, Logic Apps, custom plugins in C#, JavaScript form logic, third-party API connections - Rescue work — inherited a half-finished or badly configured D365 tenant? I audit it, document it, and give you a costed path to fix or rebuild RESULTS - Cut case handling time 40% for a 60-seat support team via routing rules and an agentic triage layer - Migrated 180k records from on-premise CRM 2016 to D365 CE with zero data loss and a 1-weekend cutover - Replaced 11 manual spreadsheets with 3 Power Apps, saving ~25 hrs/week HOW I WORK Fixed-scope discovery first (usually 3–5 days), so you get a written solution design and a real number before you commit to a build. No open-ended hourly drift. Async-friendly, and I document everything so your team isn't dependent on me forever. TECH: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Business Central, Dataverse, Power Apps, Power Automate, Power BI, Copilot Studio, Azure Functions, Logic Apps, C#, JavaScript, SQL, XRM Toolbox, Power Platform CLI, ALM / solution pipelines, Azure DevOps CERTIFICATIONS: 1. Microsoft Dynamics 365 Functional Consultant Associate 2. Microsoft Certified AI Engineer 3. Copilot Agent Developer If you're evaluating Dynamics 365, mid-implementation and stuck, or wondering whether AI agents are realistic on your current setup — send me the details and I'll tell you honestly whether I'm the right fit. Future Looks Bright!