Leopoldo M.

Most clients don't want “support.” They want someone who understands the problem and solves it quickly and efficiently. I’m a Top Rated Plus freelancer on Upwork (Top 3% of talent), with over 15 years of experience in customer service, technical support, and dispatching. I have worked in high-pressure environments handling customer emails, phone calls, chat communication, scheduling issues, and CRM management. What I do: • Customer Support (Phone, Email & Chat) • Technical Support & Ticket Resolution • Dispatcher & Scheduling Coordination • CRM Management & Data Entry Cleanup • Customer Success & Issue Resolution My strengths are staying calm under pressure, communicating clearly, and making sure clients get the right answers without unnecessary back-and-forth. Over $100K earned on Upwork with long-term clients and consistent 5-star feedback. If you need someone reliable who can handle customers and keep operations moving smoothly, I’m ready to jump in. Let’s talk.