Andrew I.

I help businesses scale their customer support operations and drive higher CSAT scores by providing efficient, professional, and tech-savvy support. With over 15 years of experience in BPO and remote support, including internal experience at Upwork. I understand exactly what it takes to deliver a premium client experience. Why work with me? Premium Standards: Having worked internally for Upwork, I maintain an elite standard of service quality and process management. Performance-Driven: I don't just clear tickets; I improve workflows. I’ve handled 20–40 tickets daily while maintaining consistently high CSAT ratings. Versatile: I bridge the gap between technical troubleshooting and high-touch customer retention. Core Competencies: Support: Email/Chat Support, Ticket Management, Escalation Resolution, CRM & Helpdesk expertise. Training: Onboarding, Coaching, QA, and Team Development (managed 20+ agents). Operations: Remote Team Management, Workflow Optimization, and SOP Creation. I am looking to partner with businesses that value reliability, clear communication, and a proactive approach to customer service. Let’s discuss how I can streamline your support operations. Click the "Invite" button to start a conversation.