Karlos G.

References and Letters of Recommendation available upon request. With over 7 years of experience in customer service, sales, and operations management, I bring a proven track record of driving results and leading teams across diverse industries. Fully bilingual in English and Spanish, I excel in fast-paced environments where adaptability, communication, and efficiency are key. Key Highlights: Customer Service: Consistently recognized as a top-performing agent, handling 60+ daily customer interactions while maintaining high satisfaction scores through strong communication and problem-solving skills. Sales: Delivered measurable results in high-ticket sales, achieving an 18.9% close rate in 2023, with individual deals averaging $10,700 per sale. Operations Management: Successfully managed and developed a team of 9 agents, overseeing hiring, onboarding, coaching, and performance management to improve productivity and team engagement. Tools & Systems: Proficient with OpenAI, CRM, and project management platforms, including Slack, Salesforce, Pipedrive, RingCentral, PropertyMeld, PropertyWare, HelpScout, and G-Suite, ensuring seamless workflows and efficient customer tracking.