Sabrine H.

With 5+ years of experience in customer service and training in software testing, I bring a unique blend of technical expertise and user-focused problem-solving. My goal is to help businesses deliver high-quality products and exceptional customer experiences. 🔹 Quality Assurance & Testing Skilled in manual & automated testing (Selenium, Playwright, Robot Framework, Postman, SoapUI, Karate). Experience in bug tracking, test case execution, API testing, and Agile methodologies (JIRA, TestRail, Azure DevOps). Passionate about ensuring software quality, usability, and smooth user interactions. 🔹 Customer Care & Support 5+ years in customer service, technical support, and issue resolution across various industries. Strong expertise in handling inquiries, troubleshooting issues, and improving customer satisfaction. Fluent in Arabic, French (C1), and English (B2)—ensuring seamless global communication. 🔹 Why Work With Me? I combine technical accuracy with a customer-first mindset, ensuring both product functionality and user satisfaction. I have a keen eye for detail, strong communication skills, and a proactive problem-solving approach. Whether it’s QA testing, customer support, or a mix of both, I am committed to delivering exceptional results. Let’s collaborate to improve your product’s performance, reliability, and customer experience! 🚀