Maria Teresa A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Looking for a reliable Virtual Assistant who can manage support, bookings, and operations long-term? I bring 13 years of experience in customer support, technical troubleshooting, travel coordination, and operations — plus hands-on experience supporting an event rental business. What I Do Best: ✔️ Manage email, chat, SMS & phone support through CRM ✔️ Handle Tier 1 & Tier 2 escalations ✔️ Coordinate with vendors, technicians & internal teams ✔️ Dispatch & track service requests ✔️ Resolve billing and technical issues ✔️ Ensure follow-ups and SLA compliance 🏢 Event Rental Operations – Kelly Rentals ✔️Respond to event inquiries and qualify leads ✔️Collect event details (date, time, location, logistics) ✔️Prepare and send estimates ✔️Coordinate delivery & pickup schedules ✔️Manage customer pickup vs delivery adjustments ✔️Confirm logistics (access, stairs, parking, gate codes, check-in process) ✔️Handle review follow-ups and client communication ✈️ Travel & Booking Support ✔️Arrange flights, hotels, car rentals & packages ✔️Process payments and itinerary changes ✔️Manage cancellations, delays & reroutes Tools: Salesforce | HubSpot | Siebel | Dialpad | Amadeus GDS | CRM & Scheduling Systems I focus on resolution, organization, and clear communication — making sure clients feel supported while operations run smoothly behind the scenes. If you need someone dependable for the long haul: 📩 Send me a message 📅 Book a 15-minute call