Robert A.

Remote operations professional with 3+ years across customer service, team leadership, and social media operations. What this means for you? ✔️ Every project is delivered on schedule. No excuses, no chaos ⚡️ ✔️ Direct communication. You’ll work with me, not a middleman 🤝 ✔️ Minimal supervision. I take initiative, anticipate needs, and keep things moving 🏃‍➡️ I treat your goals like my own. 🕚 What I offer: ✔️ Customer support - email, chat, and ticket handling (Zendesk, Freshdesk, Gmail). ✔️ Virtual assistance - inbox management, scheduling, data entry, research, light project coordination, vendor follow-ups. ✔️ Social media operations - content scheduling, community management, DM handling, organic content team supervision (TikTok, Instagram). ✔️ Team management & SOPs - I build documentation, training materials, and QA processes so a team of contractors actually runs without constant fire-fighting. ✔️ Multi-market campaign coordination - comfortable juggling localized content across 10–20 European markets simultaneously, with clean handoffs and reliable deadlines.